Program for stream Service Operations Management

MA-26: Scheduling and staffing in large service systems
Stream: Service Operations Management
Room: F106
Chair(s): Marko Boon, Stella Kapodistria

• Many-server scaling of the N-system under FCFS–ALIS
  Dongyuan Zhan, Gideon Weiss
• Design heuristic for parallel many server systems
  Marko Boon, Ivo Adan, Gideon Weiss
• Overflow in Service Systems
  Jingui Xie

MB-26: Queueing Games
Stream: Service Operations Management
Room: F106
Chair(s): Ping Cao, Caner Canyakmaz

• Priority Service Pricing with Heterogeneous Customers
  Ping Cao, Yaolei Wang, Jingui Xie
• Estimating Patience with Silent Abandonment
  Antonio Castellanos, Galit Yom-Tov, Yair Goldberg
• Opaque queues: Service systems with rationally inattentive customers
  Caner Canyakmaz, Tamer Boyaci

MC-26: Service Operations I
Stream: Service Operations Management
Room: F106
Chair(s): Oualid Jouini, Dongyuan Zhan

• Using mixed integer linear programming to solve a real assignment problem in the service-to-business domain, considering levels of dependence between planning horizons
  Minh-Phuoc DOAN, Julien Fondrevelle, Valérie BOTTA-GENOULAZ, Jose Ribeiro
• Spare Parts Planning for Manufacturing Systems with Buffer Storage
  Julia Zimmermann, Gudrun Kiesmuller
• Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning
  Xiaojia Guo
• Net-Metered Distributed Renewable Energy: A Peril for Utilities?
  Jayashankar Swaminathan, Nur Sunar

MD-26: Service Operations II
Stream: Service Operations Management
Room: F106
Chair(s): Melike Yıldız

• On the added value of advance demand information for the multiple job repair kit problem
  Christoph Rippe, Gudrun Kiesmuller
• Carpool Services for Ride-sharing Platforms
  Xuan Wang, Renyu Zhang
• Self-controlling electric vehicle charging stations using feedback control
  Melike Yıldız, Nilgun Fescioglu-Unver