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Program for stream Service Operations Management
Sunday
Monday
Monday, 14:30-16:00
MD-28: Behavioral Foundations of Service Systems
Stream: Service Operations Management
Room: SOUTH BUILDING UV S310 (building 0)
Chair(s):
Mirko Kremer
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How observed queue length and service times drive queue behavior in the lab
Zeynep Aksin, Busra Gencer, Evrim Didem Gunes, Ozge Pala -
Bounded rationality in clearing service systems
Pelin Canbolat -
Pooling queues in discretionary services
Guillaume Roels, Mor Armony, Hummy Song -
Mismanaging the quality-speed tradeoff in congested environments
Mirko Kremer, Francis de Véricourt
Tuesday
Tuesday, 8:30-10:00
TA-28: Service Operations and Supply Chains: A Cross-Section
Stream: Service Operations Management
Room: SOUTH BUILDING UV S310 (building 0)
Chair(s):
Itir Karaesmen
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Data-driven process mining: discovering treatment approaches for preference-sensitive medical conditions
Feryal Erhun, Katherine Bobroske, Lawrence Huan, Michael Freeman, Anita Cattrell, Jenny Wang, Rich King, Stefan Scholtes -
Improving access of low back pain patients through prioritization at a neurosurgery clinic
Esma Gel -
Optimal assignment of human resources to a public service organization: the case of using quantitative methods in a qualitative problem
Stelios Koukoumialos, Athanasios Spanos, Michael Vidalis -
Coordinating broker's procurement and logistics decisions
Itir Karaesmen
Tuesday, 10:30-12:00
TB-28: Service systems
Stream: Service Operations Management
Room: SOUTH BUILDING UV S310 (building 0)
Chair(s):
Oualid Jouini
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Simulation analytics for emergency medical services
Yong-Hong Kuo, Janny LEUNG, Colin Graham -
Early registration of patients: an empirical investigation of scheduling of emergency surgery rooms
Santamaria-Acevedo Gustavo, Oualid Jouini, Benjamin Legros, Zied Jemai -
A hybrid approach based on MACTOR and 2-tuple fuzzy linguistic representation for the analysis of the energy service company market
Ozgur Yanmaz, Cigdem Kadaifci, Umut Asan -
A simulation-based method for shift scheduling in multi-channel contact centers
Siqiao Li, Ger Koole, Oualid Jouini
Tuesday, 12:30-14:00
TC-28: Dynamic Programming for Revenue Mangement, Pricing, and Control
Stream: Service Operations Management
Room: SOUTH BUILDING UV S310 (building 0)
Chair(s):
Dan Adelman
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Dynamic lead-time quotation for substitutable products
Tuba Yilmaz Gozbasi, Esma Gel, Pinar Keskinocak -
A price-responsive occupant-aware thermostat
Canan Uckun, Dan Adelman -
Dynamic matching of workers to jobs with learning curves
Dan Adelman, Adam Mersereau
Tuesday, 14:30-16:00
TD-28: Incentives and customers in services
Stream: Service Operations Management
Room: SOUTH BUILDING UV S310 (building 0)
Chair(s):
Kenan Arifoglu
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Service systems with rationally inattentive customers
Caner Canyakmaz, Tamer Boyaci -
Spatio-temporal service performance of two car-sharing operators under customer substitution
Szymon Albinski, Stefan Minner -
Outsourcing and reservation: tools to manage blended sales and services operations in call centers
Benjamin Legros, Oualid Jouini, Ger Koole -
Hospital readmission reduction program: the roles of yardstick competition and limited capacity
Kenan Arifoglu, Hang Ren, Tolga Tezcan