235. Introducing capacity planning in home care
Invited abstract in session HC-4: Innovation 1, stream Sessions.
Thursday, 11:00-12:30Room: St Olavs, Kunnskapssenteret KA12
Authors (first author is the speaker)
| 1. | Annelies Van Der Ham
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| Rhythm |
Abstract
Driven by an ageing population, ongoing nurse shortages, and the shift of care from hospitals to homes, home care organisations face growing demand and increasing planning complexity. Next to matching capacity and demand, home care planners must also create routes, meeting patients’ care needs at specific time windows while minimizing travel times. Currently, appointment scheduling and routing are performed by nurses or local team planners, resulting in inefficiencies, lagging performance, and rising stress among staff. To reduce workload and enhance capacity, a more professional and data-driven approach is essential.
In this presentation, we will discuss our approach to implementing integrated capacity planning in home care, connecting strategic, tactical, and operational decision-making. Key components include setting concrete goals, measuring performance, professionalising the planner’s role, and introducing advanced planning and routing software. We share lessons learned from real-world implementation, and conclude with our plans for the future, offering guidance for organisations seeking to future-proof their home care planning.
Keywords
- Integrated planning of health services
Status: accepted
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