275. Discrete-event simulation model for German PSAPs
Contributed abstract in session TD-5: Ambulance Management, stream Regular talks.
Tuesday, 16:00-17:30Room: Room S6
Authors (first author is the speaker)
| 1. | Melanie Reuter-Oppermann
|
| Maastricht University, ILS Mannheim |
Abstract
Around 230 Public Safety Answering Points (PSAP) in Germany need to handle all kinds of calls, of which those arriving over 112 to ask for the emergency or fire services are usually urgent and must be answered immediately. In addition, patient transports can be arranged by calling 19222, and depending on the individual settings, many other telephone numbers for varying services exist. Besides answering the calls, PSAPs also need to dispatch emergency and fire services, patient transport ambulances and potentially other types of services. While in larger PSAPs the tasks are separated, i.e., call-takers answer the calls and dispatchers dispatch the services, in smaller PSAPs the tasks are integrated. Recent societal and organisational developments lead to many challenges PSAPs must face, including an increase in call numbers as well as significant staff shortages. We have developed a discrete-event simulation model of German PSAPs that can be used for staffing and workforce planning as well as to analyse effects of organisational changes. To derive practically relevant scenarios, we performed a written survey with PSAP managers in Germany and modelled those that were rated as most important. In this talk, we present the results of an exemplary German PSAP.
Keywords
- Emergency Medical Service
- Modelling and simulation
- Staffing and capacity planning
Status: accepted
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