693. When Digital Transformation Creates Ethical Trade-offs: Managing Opportunism and Performance Erosion in Digitally Enabled Supply Chains
Invited abstract in session OR conjectures for AI, stream OR and Ethics, and Societal Perspectives.
Authors (first author is the speaker)
| 1. | Ziyi Wang
|
| Computational Finance, Huazhong University of Science and Technology | |
| 2. | Lu Yang
|
| Huazhong University of Science and Technology | |
| 3. | Xiaowei Mei
|
| The Hong Kong Polytechnic University |
Abstract
Digital transformation is widely seen as a driver of supply chain efficiency, but it may also introduce ethical risks. Using a moderated mediation model, this study shows that customer-side digitalization improves manufacturers’ operational performance while simultaneously fueling customer opportunism that erodes these gains. Environmental buffers and relational safeguards significantly mitigate such risks, revealing ethical trade-offs in digital transformation.
Keywords
- Ethics and Governance
Status: accepted
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