2228. Information design for volunteer emergency response
Invited abstract in session TC-11: Emergency care and services, stream OR in Healthcare (ORAHS).
Tuesday, 12:30-14:00Room: Clarendon SR 1.03
Authors (first author is the speaker)
| 1. | Giulia Montagna
|
| Technology & Operations Management, Rotterdam School of Management, Erasmus University Rotterdam | |
| 2. | Pieter van den Berg
|
| Rotterdam School of Management, Erasmus University | |
| 3. | Caroline Jagtenberg
|
| Supply Chain Analytics, Vrije Universiteit Amsterdam | |
| 4. | Rob van der Mei
|
| CWI | |
| 5. | Brian Overbeek
|
| Operations Analytics, Vrije Universiteit Amsterdam |
Abstract
Community first responder systems expand the traditional emergency services with trained volunteers that can be dispatched by an app. Volunteers can accept or decline alerts to provide first aid at an emergency until professional services arrive.
The decision to accept may depend on the expected impact on patient health outcomes. Usually, volunteers are only informed about their distance to the incident. However, additional information, such as the distance of other volunteers, might influence the acceptance probability.
This study investigates how providing more information to volunteers could lead to the most valuable volunteers accepting the request. The value of a volunteer indicates how much the patient would benefit if they accept. It can be measured by the reduction in time to CPR or increase in survival probability. This value depends on the location of all available volunteers, their acceptance probabilities and possibly their skill or equipment.
Given the relationship between the believed value of a volunteer and their acceptance probability, we explore how sharing more information can nudge the highest value volunteer to accept the alert. How would sharing more information with volunteers impact the response time? How much information would you need to share? How does this depend on the relationship between the acceptance probability and the expected value?
Keywords
- Health Care
Status: accepted
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