119. OR for Systemic Change: Improving outcomes with the Public Sector Scorecard
Invited abstract in session WC-50: Systems Thinking 5, stream Systems Thinking.
Wednesday, 12:30-14:00Room: Parkinson B11
Authors (first author is the speaker)
| 1. | Max Moullin
|
| Public Sector Scorecard Research Centre |
Abstract
This paper discusses how OR practitioners can increase their impact and ensure clients implement their recommendations by adopting the ‘eight essentials for systemic change’.
In addition to using systems approaches, the eight essentials include focussing on outcomes, engaging all stakeholders, incorporating behavioural insights, aligning strategy processes and performance metrics, and ensuring a culture of improvement, innovation and learning rather than a top-down blame culture.
The paper will then describe how these eight essentials are addressed in the Public Sector Scorecard, an outcome-focussed problem structuring framework for systemic change used in six continents. The Public Sector Scorecard has three phases: strategy mapping, service improvement, and performance measurement. It can be used alone or alongside other OR approaches such as simulation.
This paper will be of interest to academics as well as practitioners and includes a wide variety of case studies and examples.
Keywords
- Practice of OR
- Problem Structuring
- Complex Societal Problems
Status: accepted
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