EURO 2024 Copenhagen
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968. Optimizing paths and schedules in crowded events

Invited abstract in session WA-26: Optimization problems in scheduling, stream Combinatorial Optimization.

Wednesday, 8:30-10:00
Room: 012 (building: 208)

Authors (first author is the speaker)

1. Valentina Morandi
Economics and Management, University of Brescia
2. Gianfranco Guastaroba
Department of Economics and Management, University of Brescia
3. M. Grazia Speranza
Dept. of Quantitative Methods, University of Brescia

Abstract

In large events, improving visitor experiences involves a personalized planner for individual preferences. Crafting unique itineraries, it often overlooks suggestions given to others visitors. This is crucial in limited-capacity locations, as myopic decisions may lead to extended queues. We study a situation where a large number of people visit a popular venue (e.g., an art gallery, a mall, a theme park, or an exhibition) where points of interest are located (e.g., paintings, shops, attractions, or pavilions). Visitors have a maximum time available for the overall experience. The points of interest have a binding capacity and, whenever the turnout of visitors exceeds such capacity, queues occur. Given the maximum time available along with the time spent queuing, a selection of the points of interest may become necessary. Visitors usually act as autonomous decision-makers and do not take into account their interaction with other visitors. This leads to remarkable inefficiencies that could be, to a certain extent, overcome through a coordination of the paths and schedules of the different visitors. The resulting optimization problem is modeled on a time-space network as a Mixed-Integer Linear Program (MILP), where the goal is to minimize a weighted combination of the points of interest not selected and the time spent queuing. Computational results show the benefits that can be achieved by using the model proposed as a tool to support decision-making.

Keywords

Status: accepted


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