EURO 2024 Copenhagen
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944. Plan Ahead, Act in Real-Time: Optimization of Driver Capacity Allocation in the Omnichannel Grocery Sector

Invited abstract in session TD-50: Omni-Channel Retailing , stream Retail Operations.

Tuesday, 14:30-16:00
Room: M2 (building: 101)

Authors (first author is the speaker)

1. Javier Rubio-Herrero
Information Technology and Decision Sciences, University of North Texas
2. Pedro Lopes Gerum
Cleveland State University
3. Moonwon Chung
Cleveland State University
4. Matteo Giaretti
Glovo

Abstract

We collaborate with Glovo, a European technology company in the e-commerce grocery sector, to optimize hourly driver capacity allocations across their stores. We do this by introducing decisions at the strategic, tactical, and operational levels in a multi-tiered framework in which long-term decisions are employed to improve short-term decisions. Our suggested framework demonstrates a considerable improvement over Glovo's current operations when it comes to revenue and delivery costs.

Keywords

Status: accepted


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