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735. Optimizing Team Formation in Offshore Vendor Centers
Invited abstract in session TB-26: Advanced Topics in Combinatorial Optimization, stream Combinatorial Optimization.
Tuesday, 10:30-12:00Room: 012 (building: 208)
Authors (first author is the speaker)
| 1. | Alexandros Baltas
|
| Athens University of Economics and Business | |
| 2. | Panagiotis Repoussis
|
| Department of Marketing and Communication, Athens University of Economics and Business | |
| 3. | Theodoros Lappas
|
Abstract
In recent decades, the adoption of outsourcing to offshore vendors across various domains, such as software engineering and IT support, has grown significantly. Managing these vendors effectively, particularly in scenarios involving multiple cost centers, presents a range of challenges including issues of trust between vendors and clients, effective knowledge gathering and retention, cultural differences, the impact of client organizational structures on team dynamics, and complex revenue considerations across cost centers. This paper extends the well known Team Formation Problem (TFP) that is focused on the formation of efficient teams based on skills and experience, by introducing a tailored variant for managing offshore vendors in multi-cost centre environments. We introduce a new mathematical model that accounts for multiple projects and clients, the varying expertise levels of workers and flexible definitions of team structures. The proposed model aims to optimize resource utilization and maximize throughput. Additionally, our research includes an experimental study employing synthetic datasets with varying sizes and characteristics to validate the applicability of our model in real-world scenarios.
Keywords
- Combinatorial Optimization
- Algorithms
- Mathematical Programming
Status: accepted
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