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4337. Keeping your enemies closer? The effect of the fear of replacement by AI on AI-augmented decision-making
Invited abstract in session TB-11: Behavioral OR general papers, stream Behavioural OR.
Tuesday, 10:30-12:00Room: 12 (building: 116)
Authors (first author is the speaker)
| 1. | S. Iman Moosavi
|
| Information Systems and Operations Management, Tilburg University | |
| 2. | Jan C. Fransoo
|
| Department of Technology Management, Technische Universiteit Eindhoven | |
| 3. | Prisca Brosi
|
| Kühne Logistics University |
Abstract
In addition to various behavioral biases and contextual factors affecting AI-augmented decision-making, emotions play an important role in such tasks. Across different emotions, the fear of being replaced by AI systems is one of the most reported ones among those who are working with AI. Our study explores how the fear of being replaced by an AI-algorithm for operations decision-making affects individuals' reliance on AI suggestions and subsequent decision-making performance. Using an online experiment, we manipulate this emotion by varying the likelihood of the AI to replace participants in a demand-forecasting task. Participants are provided with additional information compared to the AI, mirroring real-life scenario of private information, and informed that they may lose their job and the opportunity for bonuses in additional tasks if they fail to improve on the algorithm's suggestion. Our pre-test’s results suggest a marginally significant negative effect of the fear on the adoption of AI recommendation through decision-making process. However, there is no significant effect observed on decision-making performance.
Keywords
- Decision Analysis
- Behavioural OR
- Decision Support Systems
Status: accepted
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