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4187. Last-mile fulfillment in Omnichannel Retail: A combined allocation and routing problem
Contributed abstract in session WB-50: Retail Distribution II, stream Retail Operations.
Wednesday, 10:30-12:00Room: M2 (building: 101)
Authors (first author is the speaker)
| 1. | Rakesh Venkitasubramony
|
| Operations Management, Indian Institute of Management Lucknow |
Abstract
Integrating multiple channels and delivering a seamless experience to customers in an Omnichannel setting presents a set of interesting and challenging problems in fulfillment. In particular, when an order needs to be delivered to a customer’s home, a delivery executive can pick up the items from any of a set of stores which are in the vicinity (ship from store), or from any other node in the distribution network like a regional warehouse (order allocation). We develop a combined order allocation and routing problem for a retailer who has a multi-tier distribution center network and a set of stores serving customers in a city. We consider real-world requirements like minimum inventory requirements at stores and service time for customers. Solutions are presented for generated test data. Some real-world policies (like batching windows) are discussed, and future research opportunities are identified.
Keywords
- E-Commerce
- Service Operations
- Vehicle Routing
Status: accepted
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