EURO 2024 Copenhagen
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4154. Decision-making for the International Management Excellence Award using the PSI-COCOSO Hybrid Multicriteria Method

Invited abstract in session WD-44: MCDA and Composite Indicators: Issues, Advances and Applications 2, stream Multiple Criteria Decision Analysis.

Wednesday, 14:30-16:00
Room: 20 (building: 324)

Authors (first author is the speaker)

1. Solange Fortuna Lucas
Production Engineering, Fluminense Federal UNiversity
2. André Luiz Carneiro de Vasconcellos
Companhia Carioca de Parcerias e Investimentos – CCPAR
3. Marcos dos Santos
Military Engineering Institute (IME)
4. Carlos Francisco Simoes Gomes
Production Engineering, Fluminense Federal University
5. Miguel Ângelo Lellis Moreira
Production Engineering, Fluminense Federal University
6. Felipe Fortuna Lucas
TPP - Industrial Engineering, Universidade Federal Fluminense

Abstract

Several countries have adopted awards as a stimulus and recognition for companies that stand out in the management of the quality of products and services. Stakeholder involvement must be infiltrated into the values and mission of companies to reinforce, mainly, corporate governance, providing transparency and accountability to the developed businesses. The evaluation of an organization's performance should be related to the multiple interests pursued by the corporation, including the expectations achieved by its stakeholders. This work shows how to evaluate the companies that apply for an international quality award, based on the management excellence model presented, using the Preference Selection Index Method (PSI) to find the weighting of the criteria and the Combined Compromise Solution (COCOSO) Method for the ordering of the alternatives. The criteria used to evaluate companies are Research and Development (R&D), People, Projects, Leadership, Processes, Information and Knowledge, Operations, and Sustainability in Business according to the stage scale created to represent the evolution of each company's criteria from the perspective of the internal environment. Company D is the winner of the Management Excellence Award. The result is quite coherent, as it is the only company that already presents 2 (two) criteria in the higher stage, that is, the R&D and Leadership criteria have already reached the stage of Criterion Implemented with Excellence (grade 5).

Keywords

Status: accepted

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