EURO 2024 Copenhagen
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3737. Listening to act: Using Rich Notes for problem structuring in small groups

Invited abstract in session MD-13: Methodological Developments in Soft OR and PSMs, stream Soft OR and Problem Structuring Methods.

Monday, 14:30-16:00
Room: 15 (building: 116)

Authors (first author is the speaker)

1. Karthik Suresh
University of Hull

Abstract

Practitioners using problem structuring methods (PSMs) help participants in groups make sense of a situation they consider to be problematic and find consensus positions that enable action to be taken to improve the situation. Many approaches encourage participants to co-create models by picking up pens or markers and getting involved. Less attention is paid to how participants or practitioners listen to different perspectives, integrate different points of view and document findings. Listening is more than a single ability and can be conceptualised in different ways such as listening as information processing, listening as comprehension, and listening as retention, among others. This paper introduces listening using Rich Notes, a novel approach to note taking and diagramming during meetings that uses a non-linear, non-hierarchical, unconstrained and distributed layout that documents what participants say, recognises interdependencies and generates options for action. Rich Notes has been developed within an action research programme consisting of over 300 real-world participant interactions.

Keywords

Status: accepted

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