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283. Learning organization and product quality performance: A moderated mediation model
Invited abstract in session WC-7: Behavior in supply chain collaboration, stream Behavioural OR.
Wednesday, 12:30-14:00Room: 1019 (building: 202)
Authors (first author is the speaker)
| 1. | Jose Benedicto Duhaylongsod
|
| IÉSEG School of Management | |
| 2. | Sheldon Carvalho
|
| Middlesex University Dubai | |
| 3. | Irene De Pater
|
| School of Business and Law, Edith Cowan University |
Abstract
This paper examines how a learning organization affects product quality performance from a behavioral operations perspective. Drawing on social information processing theory and social capital theory, we develop a theoretical model proposing (1) how a learning organization positively affects product quality performance through internal integration and (2) how employees’ supply chain management competencies amplify this relationship. We test our model using a longitudinal survey with three waves of data collection from employees in leadership positions in operations, manufacturing, and production functions located in the United Kingdom. Our findings support the proposed relationships. These results highlight the importance of aligning organizational processes and employees’ competency development in driving cooperative work across functions and enhancing product quality performance.
Keywords
- Behavioural OR
- Human Resources Management
Status: accepted
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