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2820. Incorporating Human Factors and Human Behavior into Research on Workload Control
Invited abstract in session TB-11: Behavioral OR general papers, stream Behavioural OR.
Tuesday, 10:30-12:00Room: 12 (building: 116)
Authors (first author is the speaker)
| 1. | Anita Onay
|
| Industrial Engineering, Management Center Innsbruck |
Abstract
To enhance production planning through a proactive lead time management approach, the Workload Control (WLC) concept encompasses a robust framework with multiple hierarchical planning layers. Despite the considerable body of research on Workload Control (WLC) and hierarchical production planning, there exists a noticeable gap in incorporating behavioral operational research (BOR) into these domains. This present study explores the relationship between instructions from the upper planning layer and the human response behavior of a lower hierarchical level within a comprehensive WLC system. The article particularly emphasizes that the arousal level, a human factor, influences the response behavior of shop floor operators. Through laboratory experiments with a real effort task and mediation analysis, this research reveals that tense arousal significantly impacts operators' response behavior in terms of productivity within a WLC environment with hierarchical planning layers. This outcome contradicts the assumption of the standard hierarchical model of rational behavior at the base level. Furthermore, the study contributed to the theory underpinning the WLC concept and its implementation issues with regard to a human-operated shop floor.
Keywords
- Behavioural OR
- Production and Inventory Systems
- Supply Chain Management
Status: accepted
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