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2809. How do past repair experiences affect expectations about right-to-repair legislation?
Invited abstract in session MA-23: Circular Economy, Remanufacturing and Recycling, stream Circular Economy, Remanufacturing and Recycling .
Monday, 8:30-10:00Room: 82 (building: 116)
Authors (first author is the speaker)
| 1. | Weihua Zhang
|
| 2. | Marc Reimann
|
| Operations and Information Systems, Universität Graz | |
| 3. | Sadaat Yawar
|
| Northumbria University | |
| 4. | Ines Güsser-Fachbach
|
| University of Graz |
Abstract
In today’s consumer-driven society, the issue of product repairability and the Right-to-Repair (RTR) movement have seen significant attention and debate. As these RTR laws and regulations are very recent, there is no evidence of their impact on the desired issues associated with the repair. It is not even clear how well known RTR legislation is among the general public, and what consumers expect from such legislation. Those expectations and whether as well as how they are eventually satisfied will shape the effectiveness of the legislation.
To provide a comprehensive insight into the factors influencing expectations of RTR legislation, we conducted focus group interviews and a quantitative online survey with participants from both Austria and the United Kingdom (UK). Our main finding is that (in general) past experiences only indirectly affect the expectations about RTR legislation, namely via repair intention. These results are surprisingly robust when we zoom into the different types of repair scenarios, DIY and use of a repair service. Finally, comparing Austria and the UK, the results are strikingly robust. This research contributes to the growing body of knowledge on the RTR legislation and its implications for consumer behaviour, sustainability, and public policy. Moreover, this study offers guidance for policy-makers and repair companies in understanding the factors that influence consumer expectations of RTR legislation.
Keywords
- Sustainable Development
- Manufacturing
- Supply Chain Management
Status: accepted
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