EURO 2024 Copenhagen
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2503. Approaches for Improving coordination in emergency care delivery in emerging economies context

Invited abstract in session MC-21: Disaster Response: Search and Rescue, Resource Allocation and Impactful Prepositioning, stream OR in Humanitarian Operations (HOpe).

Monday, 12:30-14:00
Room: 49 (building: 116)

Authors (first author is the speaker)

1. Venkataramanaiah saddikuti
Operations Management, Indian Institute of Management Lucknow

Abstract

Healthcare delivery in resource constrained environment is a big challenge for both healthcare professionals and policy makers. This is mainly due to higher levels of interdependencies among healthcare providers. Of late, healthcare professionals are adopting the management science approaches for improving quality, efficiency and timely delivery of delivery of care at low cost. This mainly includes supply chain management approaches which is built based on theory of coordination and collaboration with suitable incentives. In developing countries where resources are scarce such coordination failures can have potentially severe impact on patient health. However, there is limited understanding about how coordination takes place across and within the different healthcare service providers and how this influence emergency care delivery. This presentation focuses on coordination and collaboration challenges in trauma care delivery in India using a patient survey. The findings suggest mechanisms to better integrate the processes in the care delivery which include setting-up referral processes, ambulance services, using third party coordinators and process improvement within the hospital following lean principles and suggestions for policy making are also highlighted.

Keywords

Status: accepted

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