EURO-Online login
- New to EURO? Create an account
- I forgot my username and/or my password.
- Help with cookies
(important for IE8 users)
1958. Strategic reneging in service systems with working breakdowns
Invited abstract in session TA-40: Queueing Models with Strategic Customers, stream Advances in Stochastic Modelling and Learning Methods.
Tuesday, 8:30-10:00Room: 96 (building: 306)
Authors (first author is the speaker)
| 1. | Odysseas Kanavetas
|
| Mathematical Institute, Leiden University | |
| 2. | Dimitrios Logothetis
|
| Mathematics, National and Kapodistrian University of Athens | |
| 3. | Athanasia Manou
|
| Mathematics, University of Athens |
Abstract
In this study, we analyze the reneging behavior of customers in a Markovian M/M/1 queue with an alternating service process, representing a normal operation mode and a working repair mode with reduced service speed. The customers are strategic and, as they continuously observe the system’s state, they decide whether to stay or to renege. For this model, we derive equilibrium customer reneging strategies and the corresponding performance measures of the system, considering both the baseline model with discrete units of customers and its fluid counterpart. To capture the effect of reneging, we compare their performance with similar systems, operating under a no-reneging policy. Both theoretical findings, as well as numerical experiments, reveal that allowing reneging significantly affects system performance. Finally, to assess the quality of the fluid approximation we conduct a numerical comparison between the fluid and the baseline version of the model.
Keywords
- Queuing Systems
- Service Operations
Status: accepted
Back to the list of papers