1078. Simulation-based evaluation of well-being practices in Public Administration
Invited abstract in session TB-54: Stochastic Models and Simulation, stream Stochastic modelling.
Tuesday, 10:30-12:00Room: Liberty 1.08
Authors (first author is the speaker)
| 1. | Lidia Malizia
|
| University of Calabria | |
| 2. | Pasquale Legato
|
| DIMES, University of Calabria | |
| 3. | Rina Mary Mazza
|
| DIMES, University of Calabria |
Abstract
Occupational safety and health is a concern for employers and employees worldwide. Many countries have defined acts, fixed requirements and/or developed national standards for this purpose that apply to all sectors of activity, both public and private. Evaluating the responsiveness and commitment to improving workplace safety and health is also a key issue. With respect to this matter, we pursue a simulation-based approach meant to assess the impact of introducing interruptions in the daily work schedule of the employees in an Italian public administration. The focus is on the practices of a public university in compliance with the related EU and national legislative framework. Specifically, voluntary breaks of window tellers are investigated via a what-if analysis. The aim is to evaluate how break occurrence, in terms of both frequency and duration, affects process quality and overall system performance. Model calibration is carried out under the random arrival of service requests, while accounting for the teller’s vigilance decrement. The latter is based on a leaky integrator logic that mimics (human) resource depletion-replenishment. We report on our current experience and discuss preliminary numerical results.
Keywords
- OR/MS and the Public Sector
- Human Resources Management
- Simulation
Status: accepted
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